Refund Policy
Refund Policy
At Brunel Home, we want you to be completely satisfied with your purchase. Please review our refund policy below.
Returns
You may return most items within 30 days of delivery for a full refund. Items must be unused, in original condition, and in original packaging.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Items marked as final sale
- Opened or used products (for hygiene reasons)
- Gift cards
How to Initiate a Return
To start a return:
- Contact our customer service team within 30 days of receiving your order
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Pack the item securely in its original packaging
- Ship the item back using the provided instructions
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund at no cost to you.
Contact Us
For questions about returns or refunds, please contact our customer service team.