FAQs

Frequently Asked Questions

Find answers to common questions about shopping at Brunel Home.

Ordering

How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once shipped, orders cannot be cancelled.

Payment

What payment methods do you accept?
We accept major credit cards, debit cards, and other payment methods displayed at checkout.

Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information.

Shipping

How long does shipping take?
Delivery times vary depending on your location. Please see our Shipping and Delivery page for detailed information.

Do you ship internationally?
Currently, we ship within Romania. Please check our shipping policy for updates.

Returns & Refunds

What is your return policy?
Please refer to our Refund Policy page for complete details on returns and refunds.

Products

Are your products authentic?
Yes, all products sold at Brunel Home are 100% authentic and sourced from reputable suppliers.

How do I care for my products?
Care instructions are provided with each product. Please follow them to ensure longevity.

Contact

How can I contact customer service?
You can reach us through the contact form on our website or via email.